Special Offer
Customer Service
Postage & Delivery
We currently deliver to the UK & Ireland and all orders are shipped using Royal Mail Special Delivery with a typical delivery time of 1-3 working days.
We are currently offering FREE delivery of all items to the UK and Ireland (R.O.I.)
Delivery is normally a fixed cost of £4.95 for one or multiple items to the UK, £7.95 for Ireland (R.O.I.)
All orders are dispatched with full insurance against loss or damage.
All orders must be signed for upon delivery.
Returns Policy
At Dixons Clothing we want you to be delighted with your purchase. We hand check all orders before they are dispatched to ensure they are to the highest standard. Occasionally though, we know you may want to return items, so below is our returns policy.
If you are unhappy with your goods we will happily issue a replacement or refund assuming they are returned within 14 days of receipt, unworn, complete with all original tags, and in original and resalable condition
All goods must be returned in the same condition as received and if possible with all packaging. Dixons Clothing reserves the right to refuse a refund or exchange if the goods returned are deemed to have been damaged, worn or tampered with. This does not affect your statutory rights.
Refund timescales may vary so please allow 10 working days for the refund to appear on your credit card or bank statement.
All returns are the responsibility of the customer until received by ourselves, and ask that customers use a trackable, insured delivery service. We cannot take responsibility for items damaged or lost in the return transit.
The cost of returning all items is the responsibility of the customer unless an order error has been made by us.
Please complete the returns form included with your order and return enclosed with any goods to:
Returns
Dixons Clothing,
54 Society Street,
Coleraine,
Northern Ireland
BT52 1LA
Sizing Guide
The following sizing guide relates to Ladies OSKA products only.
| OSKA SIZES | UK SIZE EQUIVALENT |
| 1 | 10 to 12 |
| 2 | 14 |
| 3 | 16 |
| 4 | 18 |
| 5 | 20 |
The following sizing guide relates to Ladies Carlopik, Elisa Cavaletti and Bottega products only.
| SIZES | UK SIZE EQUIVALENT |
| S | 8 to 10 |
| M | 10 to 12 |
| L | 12 to 14 |
| XL | 14 to 16 |
| XXL | 16 to 18 |
The following sizing guide relates to Ladies Gloves products only.
| GLOVE SIZES | WEBSITE EQUIVALENT |
| 6 ½ to 7 | S |
| 7 to 7 ½ | M |
| 7 ½ to 8 | L |
All other products on this site are standard UK sizing.
Security & Privacy
Security
www.dixonsclothing.com requires your credit/debit card details to ensure all your orders are processed efficiently. All transactions take place via a secure server link (SSL) utilising the latest encryption technology. We use a third party payment processor (SagePay) to handle this information securely. None of your Credit/Debit card information is stored anywhere on this site.
Privacy
Dixons Clothing is committed to protecting your privacy. We only collect information about you to process your order, we do not use these details to send you unsolicited information. We will never pass your personal or order details to any other company, other than to fulfil the delivery of your order.
When you make a purchase from www.dixonsclothing.com you will be asked to provide your name, email address, billing address, delivery address, phone number and credit card or debit card number..
The information we hold about you needs to be accurate and up to date. You can access all your personally identifiable information that we collect online and maintain by logging into your account with the username and password you created when you registered with us.
Terms & Conditions
General
The following terms and conditions apply to all orders which are processed by Dixons Clothing either online or by any other form of communication and form part of the contract between us. Please read them carefully.
All agreements of your offer to purchase goods are entirely subject to their availability. Our acknowledgement of order acceptance via e-mail or web is not a guarantee of delivery. In the event the items you have ordered are not available, you will be contacted, and alternative or a full refund offered.
Dixons Clothing registered office: Dixon & Company (Coleraine) Limited, 25 Church Street, Coleraine, Northern Ireland, BT52 1AW - Company No. NI005462
Prices
All prices are inclusive of VAT.
Although every effort is made to ensure that all items are described and priced accurately, no contract is created until we have accepted your order. In the event that a product is listed at an incorrect price due to a typographical error, or error in pricing information received from our suppliers, we will not process your order and will instead alert you immediately to the actual price of the goods.
Payment
Payment for all items is required prior to dispatch. All orders must be paid for in UK Pounds Sterling and we are currently able to accept payment by credit or debit card via our secure server.
Copyright and Trademark
All design, text and imagery on dixonsclothing.com is the copyright of Dixon & Company (Coleraine) Limited. All brand names, trademarks, product names and titles used in this site are trademarks or trade names of their respective owners and used with permission.
Washing Instructions
It is your responsibility to check the washing instructions as stated by the manufacturer on each individual garment's labels. Any information provided by this website is given to aid the buying process only, we shall not be liable for any damage, costs, or expenses caused by incorrect washing.
Trying on Items
When trying on items please ensure that you are in a smoke and scent free environment, and not wearing perfume, aftershave, or a deodorant which may leave a scent or mark on the item. We will be unable to accept the return of any item where there is evidence that these guidelines have not be adhered to.
Comments or Questions
If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.
These terms and conditions are subject to change without notice and do not affect your statutory rights as a consumer.